Technical Trainer, PagerDuty

Technical Trainer

PagerDuty

Location:

Canada, Toronto

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

77000.00 - 108000.00 CAD / Year

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Job Description:

The Technical Trainer will develop and deliver engaging in-person and virtual training material on PagerDuty products and practices to existing customers. In this role, you will collaborate with team members and subject matter experts to create course outlines and course content, and then deliver them to our clients. The Technical Trainer will also be responsible for reviewing existing content in conjunction with student feedback, and working with team members to identify areas for improvement. The goal of the individual in this role is to ensure successful management of assigned training sessions that result in product adoption, and position PagerDuty as a leader in the Operations Cloud space.

Job Responsibility:

Deliver instructor-led (in-person or virtual) classroom training to end-users on a regular basis
Deliver engaging and informative webinars on a recurring basis
Assist in developing and maintaining technical training content, lab exercises, presentations, take-home materials, and other accompanying educational content
Design and develop engaging course content and learning activities for virtual, in-person, and eLearning modalities with continuous improvement cycles
Communicate with our Customer Success, Support, Sales, and Professional Services teams to identify popular training concepts to develop and deliver
May be asked to write instructional content for eLearning product training courses

Requirements:

3-5 years of experience supporting customers with Onprem solutions, cloud and SaaS products
Demonstrated experience creating and implementing in-class exercises that incorporate real-world application and stimulate learner participation across multiple personas
Understanding of DevOps, SRE and system administration including familiarity with scripting in BASH, Python, Ruby and/or other languages
Understand types of system (node) that you write a job against, Linux/Redhat, Using SSH, Windows
Experience with Command Line, Network Engineering Basics, Host/DNS Names, Basic Connections for Computers, Orchestration of Jobs and deployments as Tasks and Sessions

Nice to have:

Experience with cloud platforms (AWS, Azure, GCP) and Ansible
Experience with ITSM tools such as ServiceNow
General understanding of Adult Education practices and principles
Multi-lingual an asset

What we offer:

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:

March 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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