Technology Operational Resiliency Lead, Citi

Technology Operational Resiliency Lead

Citi

Location:

Singapore, Singapore

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Investor Services Technology Operational Resiliency Lead role is responsible for managing the execution of a Technology programme of work to drive resilience within the Investor Services lines of business with the aim of improving platform resilience, avoiding operational impacts, and delivering stable client solutions.

Job Responsibility:

Programme management of multiple streams of deliverables and running regular senior stakeholder calls, confidently presenting progress along with risks or issues to timelines
Partnering with incumbent teams to deliver is key to the success of this role
Ability to not only share best practises but to also work with the teams to deliver and drive common purpose of operational risk reduction and improvements to resilience
Overseeing implementation of identified deliverables as per plan and where required working with delivery teams to expedite and proactively clearing any impediments
Acting with agility and adapting solutions with a view to keep maturing the approach
Influence and guide the Technology teams to adopt best practises and principles
Relying on Investor Services knowledge and experiences to drive, identify, diagnose and collaborate with the teams to deliver
Regularly conduct deep dives to assess critical identified projects to identify opportunities and risks at a line of business, cluster, client or resource level
Constructively challenge the ‘norms’, working to remove siloes and leveraging organisation network to implement change
Analysing and identifying of root causes or risk events, reviewing risk and resilience data to identify insights and consequently identifying measurable outcomes
Develop, maintain and communicate key metrics, OKRs, KPIs to monitor and demonstrate measurable improvements in resiliency
Represent Investor Services Technology at various Technology governance forums
Validate results and impact of delivered enhancements to ensure they meet the original objectives and helping to prevent reoccurrence.

Requirements:

Subject matter expertise from at least one of the Investor Services lines of business (i.e., Custody, Fund Accounting, Transfer Agency, Issuer Services, Middle Office, Execution Services)
A minimum of 10 years’ experience working in Investor Services functions / projects, with in-depth knowledge of the business drivers, processes and operating model for Investor Services
From a strong technical background, ideally experienced in development and design
Familiar with DevOps CD/CI processes, SRE and Test automation practises
Familiarity with designing appropriate Technology strategies (automation, risk reduction, adoption)
Flexibility / adaptability / curiosity and the ability to work under pressure
Experience of facilitating senior management conversations using data to support findings, with strong influencing and negotiating skills
Ability to confidently recommend constructive change and obtain management buy-in
Self-starter who is able to problem solve, work proactively and independently, manage competing priorities and be flexible in roles and responsibilities
Ability to perform well and be unfailingly diplomatic in a high pressure and complex environment, with proven analytical, planning, and organizing skills.

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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