Temporary Customer Service Manager, Office Angels

Temporary Customer Service Manager

Office Angels

Location:

United Kingdom, Colchester

Category:

Customer Service

Contract Type:

Not provided

Salary:

27.50 - 29.50 GBP / Hour

Save Job

Apply Position

Job Description:

The Customer Service Manager plays a pivotal role in managing all key customer accounts and UK customers, overseeing their journey from pre-ordering to delivery. This dynamic position involves collaborating with managers and directors across distribution and sales teams to ensure customer needs are met at every step. Building strong relationships internally and externally is crucial, allowing us to proactively address potential issues before they arise. Additionally, this role leads a team of Team Leaders and Advisors, ensuring they deliver the exceptional service our customers expect.

Job Responsibility:

Build and maintain relationships with key account and UK customers
Enhance customer experience by collaborating with sales colleagues
Arrange regular virtual meetings with senior sales colleagues
Update processes and systems to reflect customer requirements
Manage peak periods by coordinating with customers, sales colleagues, and the shipping manager
Provide monthly data analysis of customer journeys
Handle escalations from customers and sales colleagues
Lead a team of Team Leaders and Advisors
Develop a high-performing Customer Service team
Ensure system and process enhancements are effectively implemented
Promote a culture of continuous improvement
Attend sales meetings to understand growth areas
Set challenging departmental goals
Establish key communication channels
Collaborate with the Project Manager on continuous improvement initiatives

Requirements:

Experience Managing a fast paced team
Strong leadership abilities
Knowledge of managing complex accounts
Exceptional written and verbal communication skills
Ability to analyse reports and statistics - interpreting data
Proficiency in Microsoft Excel is vital for this role
Familiarity with credit control practises is a plus
Strong organisational skills with the ability to prioritise tasks effectively

Nice to have:

Familiarity with credit control practises

What we offer:

2 month opportunity offering valuable experience in a reputable organisation
Exciting and vibrant working environment, collaboration is at the heart of our team
You will have the chance to expand your skill set and enhance your administrative abilities
Join a supportive and inclusive team that values employee well-being and personal growth
Hybrid working option, allowing for a healthy work-life balance

Additional Information:

Job Posted:

March 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.