Tenant liaison officer, Randstad

Tenant liaison officer

Randstad

Location:

United Kingdom, Westminster

Category:

Construction

Contract Type:

Not provided

Salary:

31000.00 - 34000.00 GBP / Year

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Job Description:

As a Resident Liaison Officer, you will be the main point of contact for residents, ensuring that their concerns and needs are addressed promptly and professionally. You'll work closely with residents, scheme managers, and other teams to deliver high-quality service, resolve complaints, and organise consultations and meetings.

Job Responsibility:

Attend Resident Surgeries and assist vulnerable residents with repairs, providing updates on progress
Organise consultation events and attend meetings as required
Identify and record vulnerabilities, liaising with housing officers or support services where necessary
Investigate complaints, including MP and Councillor inquiries, ensuring timely resolutions
Work with the Performance Team to ensure accurate documentation of vulnerabilities

Requirements:

Experience working with vulnerable residents and adapting communication to individual needs
Experience in a customer service environment
Full clean driving license
Flexibility to travel to various sites and attend evening meetings

What we offer:

23 + 8 days annual holiday, increasing with service
Long service awards for key achievements
Perkbox discounts & rewards, including free coffees, cinema tickets, trips away, and more
Paid Volunteer Day annually
Van or Travel allowance

Additional Information:

Job Posted:

April 02, 2025

Expiration:

April 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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