The Westin Perth - 2025 Voyage Program - Rooms Operations

• Cultivate customer relationships and be a champion as Westin’s Loyalty Ambassador
• Get exposure to managing projects & leading a team
• Improve processes & pitch new initiatives through your Voyage project
• Take on special projects that will draw upon all your training from Director of Rooms and Front Office Manager
• Gain extensive experience in the Rooms Operations (Front Desk, Service Express, Bell Desk, Concierge, Night Audit, Room Control and Manager on Duty exposures)
• Handle hotel day-to-day operations from general hotel enquiries, engage and inspire guests through each unique guest experience to handling guest complaints
• Assisting the Rooms Management team to drive KPIs, such guest Guest Voice scores, Marriott Bonvoy enrollments & occupancy, Skills-based trainings, team engagement, open folio management and many other administration projects
• Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings
• Be an expert on the hotel, including surrounding areas and businesses whilst reinforcing our commitment to wellness inside our walls an beyond

• Experience working in hospitality operations
• Bachelors degree or equivalent higher level education required
• Superior critical-thinking & interpersonal communication skills
• The ability to foster relationships & work collaboratively
• The ability to self-manage & be a self-starter
• A real desire for personal & professional growth
• Strong attention to detail and passion to learn

Those currently enrolled in a college/university with an expected graduation date within 12 months of the date of application may also be considered

• Access to Marriott’s senior leaders and coaches
• Opportunities to stand out
• Participation in mini-rotations across the disciplines
• Connection with current and former Voyage participants through social collaboration tools
• Immersion in Marriott’s rich culture and portfolio of global brands
• Preparation for a supervisory or entry-level management role