Tier III Technician, Robert Half

Tier III Technician

Robert Half

Location:

United States, Atlanta

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are looking for an experienced Tier III Technician. The ideal candidate will have strong expertise in Kaseya, Microsoft Intune, Office 365 administration, and Azure AD. You will be responsible for providing high-level technical support, troubleshooting complex issues, and ensuring the efficient operation of our client's IT systems.

Job Responsibility:

Provide expert-level support and troubleshooting for Kaseya, Intune, Office 365, and Azure AD environments
Manage and configure Office 365 administration tasks, including user management, licensing, and troubleshooting
Implement and maintain security policies and device management via Microsoft Intune
Administer Azure Active Directory and support user access management
Oversee system monitoring, performance, and optimization across client environments
Collaborate with clients to understand their IT needs and provide timely solutions
Mentor entry level technicians and assist with complex escalations
Document support tickets, resolutions, and best practices for internal knowledge sharing

Requirements:

Proven experience with Kaseya, Microsoft Intune, Office 365, and Azure Active Directory
Strong understanding of cloud services, device management, and security protocols
Excellent troubleshooting and problem-solving skills
Ability to manage multiple priorities and deliver quality solutions under pressure
Experience with PowerShell scripting and automation is a plus
Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Security, Compliance, and Identity Fundamentals are a plus

Nice to have:

Experience with PowerShell scripting and automation
Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Security, Compliance, and Identity Fundamentals

What we offer:

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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