Tradefloor Support Analyst, Robert Half

Tradefloor Support Analyst

Robert Half

Location:

United States, Houston

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are looking for a skilled Tradefloor Support Analyst to join our team based in Houston, Texas. In this role, you will be a vital part of our IT support, handling both the first and second line of global IT support for the business.

Job Responsibility:

Efficiently managing and resolving Tier 1 and 2 incidents
Troubleshooting various computer and network-related issues
Collaborating and escalating Tier 3 incidents when necessary
Recording all incidents using ITSM tools such as ServiceNow
Responding to customer inquiries through various channels including phone, Microsoft Teams, and email
Provisioning computer equipment and peripherals for employees, as well as maintaining and repairing existing IT equipment
Handling tasks related to Active Directory, Mail filters, Anti-Virus, RSA, Nexthink, and other operational tools
Installing, configuring, and upgrading end-user software and hardware
Providing training and guidance to users and teams on best practices
Supporting global IT initiatives
Performing administrative tasks such as asset management, status reporting, and project planning

Requirements:

Proficiency in Mobile Device Management
Experience with ServiceNow ITSM
Proficiency in Office 365
Strong problem-solving abilities
Excellent communication skills
Strong understanding of trade floor operations
Previous experience in a similar role or environment
Relevant degree in Computer Science, Information Technology, or a related field
Ability to work flexible hours
Proven track record of team collaboration

Nice to have:

Previous experience in a similar role or environment
Relevant degree in Computer Science, Information Technology, or a related field

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.