Traffic Agent, TUI

TUI

Location:

Costa Rica, Guanacaste

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

6600000.00 CRC / Year

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Job Description:

Join our global TUI Musement Team in Guanacaste, Costa Rica. Your mission will be to organize transportation planning and daily reservations for transportation services, manage any other customer queries and ensure all operational aspects of transfer reservations are covered and running smoothly for our guests. Working with English-speaking colleagues, and customers over the phone or in person, via email and striving to provide excellent customer service.

Job Responsibility:

Organize transportation planning and daily reservations
Manage customer queries
Ensure operational aspects of transfer reservations
Process cancellations
Manage queries regarding pick-up times, timetables, and prices
Make transportation quotes
Provide guest support and resolve logistic emergencies

Requirements:

Experience in the tourism business
Strong knowledge of the Tour Operation Industry
Microsoft Office knowledge
Excellent communication skills in Spanish & English
Proactive professional with focus on quality and efficiency
Organized
Ability to work independently and in a team
Adaptability to changes and quick learning of new skills

Nice to have:

Experience in a similar role or administrative career background

What we offer:

Training days paid
Free access to TUI Learning Hub, TUI Skills Academy & language lessons
Involvement in charity and sustainability initiatives
Complimentary access to WeCare Team & 24/7 Wellbeing Hub
Growth opportunities tailored to skills and expertise

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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