Training Content Creator & Employee Support Specialist, LHH

LHH

Location:

India

Category:

Education

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

As Training Content Creator & Employee support specialist you will play a key role in the development of FUTUREFIT training collateral and effective delivery of FUTUREFIT training service. You join a Learning and Development team with a focus on developing innovative learning solutions and thought leadership in an employee-facing role. This person will play a key role in developing highly effective blended learning solutions (heavy on digital-based training) for employee role-based learning and certification for the FUTUREFIT program. The goal is to enable learners in acquiring knowledge, skills, and competencies in an effective and appealing manner.

Job Responsibility:

Create training solutions (e.g., tooltips, training guides, quick & small launchers, simulations, LMS eLearning courses, training presentations, quick reference guides, and work instructions)
Ensure standards are followed to meet LHH requirements and exceed LHH expectations
Create instructional courses for both skill-based and role-based enterprise systems (force.com (Salesforce, PSA), MicroStrategy, VMock etc), and human skills
Apply time management and project management skills to deliver excellent course materials while adhering to project timelines and design standards
Promptly identify issues or risks to the Global Training Lead and recommend solutions
Responsible for creating and maintaining the content library / training materials within Lemon Learning (Digital Adoption Platform), LHH LMS system and it’s instructional led virtual collateral
Serve as contact for LHH employees, building trust and rapport while identifying areas of opportunity to enhance our support, highlighting best practices, and documenting both ensuring the continued value of the training products and services
Own the relationship with employees, including onboarding, implementation, training, adoption, retention, and satisfaction
Develop and maintain employee-success best practices, as well as employee-support content
Communicate effectively with employees to better understand their needs, maximize adoption & usage, and share learnings
Demonstrate a consultative approach to help LHH employees overcome issues and achieve their adoption & usage goals
Facilitate interaction and workflow among team members, including third-party service providers, to ensure timely deliverables
Collaborate, problem-solve, and/or strategize with team members on upcoming activities

Requirements:

Bachelor's degree or relevant work experience, preferably in a corporate or consulting role (internship experience acceptable)
Minimal 5 years of experience creating and delivering instructional courses (heavy focus on digital-based training)
Demonstrated ability to accomplish work under tight timelines and manage stress levels
Communicate effectively with employees and team members (written and oral)
Work both independently and collaboratively as part of a team
Ability to acquire technical skills quickly and efficiently
Build strong relationships
Strong attention to detail and quality of work output
Active team player, self-starter, and multitasker who can quickly adjust priorities
Knowledge of force.com platform (e.g. Salesforce, PSA)
Knowledge of Digital Adoption Platform (e.g. Lemon Learning, WalkMe)
LMS Design & Admin Management
Experience in creating and maintaining training collateral for LMS and DAP systems that drive adoption & usage
Knowledge of and commitment to shifting the power and a passion for the role that training can provide in maximizing adoption and usage
Team building working with an international team
Collaborative ways of working
Fluent in English (written and oral)
Technical skills: LMS, Articulate Storyline, Camtasia, Vyond, Synthesia. AI learning tools in general

What we offer:

Growth opportunities within a human resources global leader
We prioritize learning to stay agile in an increasingly competitive business environment
We foster an open-minded environment where people spark new ideas and explore alternatives
Remote work environment

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Training Content Creator & Employee Support Specialist

LHH

Location: India

Category: Education

Contract Type: Employment contract