Training & Recruitment Team Leader, Office Angels

Training & Recruitment Team Leader

Office Angels

Location:

United Kingdom, Dover, Kent

Category:

Human Resources

Contract Type:

Employment contract

Salary:

34712.00 GBP / Year

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Job Description:

Are you passionate about empowering others and leading a vibrant team? Our client, a dedicated organisation focused on providing vital support, is looking for a Training & Recruitment Team Leader to join their team! In this supportive role, you'll be at the forefront of training new staff and providing ongoing coaching to ensure excellence in service delivery. If you thrive in a dynamic environment and have a knack for creating engaging training materials, this could be the perfect opportunity for you!

Job Responsibility:

Collaborate with the People & Culture team to attract and recruit the best talent for the contact centre
Develop and implement comprehensive training schedules and materials to onboard new hires and upskill existing staff
Ensure that all team members deliver exceptional service, meeting and exceeding quality benchmarks
Build strong partnerships with approved employment agencies, colleges, and universities for recruitment and training initiatives
Track trends in adviser queries and adjust training programmes to fill knowledge gaps
Provide coaching and mentoring to team members, fostering a culture of continuous improvement and client service excellence

Requirements:

Demonstrable experience in training and supporting staff in high-pressure environments
Strong communication skills, both written and verbal, with the ability to simplify complex information
Proven ability to motivate and inspire teams to deliver high standards of service
Experience in conducting training sessions both remotely and in-person
Ability to manage multiple priorities and meet tight deadlines

What we offer:

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme
A supportive and enthusiastic team that values your contributions and ideas
The opportunity for growth and potential transition into a permanent role

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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