Transitional Care Coordinator, CVS Health

Transitional Care Coordinator

CVS Health

Location:

United States, Chicago

Category:

Health and Beauty

Contract Type:

Employment contract

Salary:

17.00 - 31.30 USD / Hour

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Job Description:

Oak Street Health takes a team-based approach to providing outstanding patient care. Transitional Care Coordinators are an integral part of the team. You will help track patients across hospital and post-acute settings and help them get connected back to primary care. You will efficiently juggle many tasks: outbound phone calls to facilities and patients, managing medical records, and scheduling post-discharge appointments. We also expect you to be highly flexible, covering additional responsibilities, as needed. This will be a remote work position.

Job Responsibility:

Manage inbound notifications related to transitional care events from payer, vendor, facility, and other sources
Conduct outreach to inpatient and post-acute facilities to obtain information, such as admission & discharge dates and discharge plans
Request and obtain medical records, routing documents to clinical staff for review, and uploading documents into electronic medical record platform
Conduct outreach to patients to schedule and confirm post-discharge appointments within the electronic medical records platform
Coordinate with care team, facility, payer, and community-based organizations to ensure patients' transitional care needs are met
Other duties as assigned

Requirements:

Strong computer skills, including basic knowledge of Microsoft Excel and electronic medical records
Experience in customer service setting (specific experience in healthcare preferred but not required)
Professional phone etiquette
High level of integrity
Proficient PC skills
College degree preferred, high school diploma required
Fluency in Spanish, Polish, Russian, or other languages spoken within the communities we serve (where necessary)
US work authorization

Nice to have:

Fluency in Spanish, Polish, Russian, or other languages spoken within the communities we serve
Someone who embodies being 'Oaky' (Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being scrappy)

What we offer:

Collaborative and energetic culture
Fast-paced and innovative environment
Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:

March 20, 2025

Expiration:

September 17, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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