Trial Coordinator, LHH

Trial Coordinator

LHH

Location:

United Kingdom, London

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

To aid our rapidly expanding growth, we are looking for a Trial Coordinator to help us launch EZRA experiences for prospective and existing customers. In this role you will facilitate the showcasing of EZRA's key propositions and solutions, whilst providing a seamless world class customer service experience to clients looking to contract with us.

Job Responsibility:

Work with the sales team to provide an effective and proactive product Trial experience to prospective accounts
Be an extension of the EZRA brand and help prospective customers understand how EZRA can partner with their organisation
Check-in with client stakeholders and provide data and insights to the Sales team post-trial
Project manage the client onboarding set-up
Support our Customer Success Managers in providing opportunity for growth with existing customers
Be a point of contact and support the CSM on executing deliverables and reaching milestones
Proactively work with customers and our sellers to understand what success looks like
Plan and prepare for client debriefs, compiling account reporting including PPT presentations and data analysis
Participate in all aspects of EZRA's CSM community (training, systems, processes)

Requirements:

2+ years experience in an Administration / Operations / Customer Success position or a similar role
Experience working cross-functionally with other departments particularly Sales, Customer Success and Delivery Operations
Understanding of how to align outputs to the need of a customer in line with business strategies
Passionate about innovation and looking at better ways to work
Proficient in reporting and the creation of visuals/graphics to showcase results

What we offer:

Your own world class coach
Friends and family coaching
2 weeks work from anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour
Private medical insurance
Pension scheme
Life Assurance
Flexible working hours

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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