TTS Operations Fraud Senior Lead, Citi

TTS Operations Fraud Senior Lead

Citi

Location:

Poland, Warsaw

Category:

Finance

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The TTS Payments Operations Risk & Control team provides oversight and support to the TTS Payments Ops business, focusing on the establishment of a strong Controls framework, ongoing controls oversight, and adherence to policies and standards. Responsibilities include policy implementation, fraud response, and maintenance of governance processes.

Job Responsibility:

Oversee the implementation of operational risk policies, standards and procedures, technology and tools, and governance processes
Develop and maintain a robust fraud response program
Provide evaluative judgment based on analysis of information in complicated and unique situations
Develop and implement relevant policies, standards and procedures to ensure timely, accurate and cost-effective delivery
Ensure essential procedures are followed through conformance reviews by 1st Line of Defence
Provide fraud impact assessment when new activities and products are launched
Attend and contribute to In Business Risk Committees meetings
Lead and oversee regular Key Risk Indicator (KRI) reviews
Liaise with Business Operational Risk Management Group on breaches and action steps
Be familiar with relevant Citi Policies and standards
Work on T-10 (deep dive – root cause analysis)
Drive Corrective Actions Plans
Export best practices and common risk, controls and corrective actions
Represent the Business in reviews conducted by 2nd, 3rd LoD, and external Auditors

Requirements:

10-15 years relevant experience
Significant experience in Operational Risk and/or Payment Operations
Expertise in Fraud Awareness and Risk Management Operations and Systems
Analytics background is required
Excellent communication skills – verbal & written
Highly proficient in Microsoft Office tools (Excel, PowerPoint, Tableau)
Ability to produce results against tight deadlines and navigate ambiguity
Bachelor’s/master’s degree in business, Economics & Finance, or related discipline (or equivalent)

Nice to have:

Fraud Awareness and Risk Management Operations expertise
Experience producing results against tight deadlines and navigating ambiguity

What we offer:

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources
Discretional annual performance related bonus

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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