TUI Contact Centre Agent, TUI

TUI Contact Centre Agent

TUI

Location:

Spain, Palma de Mallorca

Category:

Customer Service

Contract Type:

Not provided

Salary:

21000.00 EUR / Year

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Job Description:

We are seeking savvy and skilled individuals to join our diverse team of Contact Centre. The job involves listening and responding to guests, resolving complaints, and collaborating with other departments. The role offers a competitive salary, remote working, and multiple benefits including career development opportunities and access to wellbeing resources.

Job Responsibility:

Listen and respond to guests contacting 24/7 from around the world on holiday
Proactively resolve complaints from guests
Collaborate with other TUI departments daily

Requirements:

Right to work in Spain
Speak German & English
Ideally another European language
Efficient & organized
Problem solver
Multitasker
Good listener
Stays calm under pressure
Strong verbal & written skills in German and English
Able to work flexible shift patterns including rotating daytime and occasional night shifts

Nice to have:

Ideally another European language

What we offer:

Variable monthly payment of 10% of salary upon achievement of targets
Additional payments for night shifts and bank holidays
Remote working from anywhere in Spain
Multiple permanent career development opportunities
Paid training days
Free access to TUI Learning Hub, TUI Skills Academy & Language Lessons
Complimentary access to WeCare Team & 24/7 Wellbeing Hub
Access to TUI Club de Benefits with discounts on products and services across Spain

Additional Information:

Job Posted:

March 23, 2025

Expiration:

June 30, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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