TUI Service Support Rep

• Create special moments for our guests through both digital and face-to-face interactions
• Make them feel welcome and happy, building a strong connection with each one
• Engage with guests from around the world to identify their needs and offer tailored recommendations
• Provide local expertise to help match our products with guests’ preferences, ensuring they have an exceptional and personalized experience
• Stay flexible: Effectively manage changes and challenging scenarios
• Provide crucial support for high-profile cases and hospitalizations
• Ensure guests receive appropriate care and help, including face-to-face interactions when needed
• Collaborate with colleagues, teams, suppliers, and partners from all over the world
• Respect and embrace our diverse TUI culture
• Monitor progress with service updates, as well as guest feedback
• Celebrate successes in meeting targets, solving problems, and providing great service

• Dedicated to making our guests happy, going above and beyond to create unforgettable experiences
• A quick learner, ready to master the technology and tools needed for the role
• Embrace feedback and excel in managing online guest queries with efficiency and professionalism
• Excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly
• Proactively identify and resolve issues creatively before they escalate
• Handle high-profile cases with a calm and empathetic approach, turning challenging situations into positive outcomes through thoughtful solutions
• Communicate clearly and effectively, both face-to-face and online
• Able to adjust style to fit the situation, keep interactions positive, and confident to present in front of an audience
• Hold a driving license and fully conversational in English
• Additional languages would be a great asset

Additional languages

• A company iPad & uniform
• Work week of 39 hours with minimum 1.5 days off (depending on role or destination, this could be 2 days off)
• 22 days of Holiday (on a full year) + two extra days (on your Birthday and one Happy day)
• Discounts and multiple offers with TUI Club De Benefits
• Option to obtain a discounted private health insurance
• Paid training days completed
• Free access to our TUI Learning Hub, TUI Skills Academy & language lessons
• Involvement with charity and sustainability initiatives like the TUI Care Foundation
• Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
• Permanent or seasonal contracts
• Growth opportunities tailored to skills and expertise