Vendor Management Lead

• Drive discussions and build strong relationships with partner functions, such as Procurement, Legal, Third Party Management, Risk, serving as a bridge between functions and the business
• Drive supplier optimization and efficiencies, such as cost reduction, operational improvements, contract combinations, and other work to drive efficiency and effectiveness for the business
• Work with business contacts to establish appropriate risk mitigation activities to minimize risk to Citi
• Knowledge and understanding of Third Party Management and Risk Management, Coordination, tracking and reporting of Third Party Management and Third Party Risk Management activities within the business and to management
• Liaise with the ESC Third Party Utility, as necessary, to review and respond to the results of third party risk management activities conducted centrally by the Utility
• Perform Compliance Assessments as needed, identify/report exceptions and drive remediation activities to sustainable processes
• Review, assess and act on results of assessments/controls
• Manage and/or Conduct on-site visits of suppliers, as required
• Interact with suppliers on escalations of non-performance and/or contractual issues to drive resolution and service improvement, as appropriate
• Monitor and report on third party performance and SLAs, either directly or through coordination with other Citi stakeholders
• Build and maintain metrics, data, summaries, and dashboards of third party performance and footprint
• Identify and drive improvements using data
• Lead Contractual engagements for the business, such as Amendments, Renewals, and RFQ, RFP, RFI
• Handling ad-hoc requests from stakeholders, and using relationships and knowledge to solve problems
• Understanding that every issue is also an opportunity
• Standardize and drive SLA performance and Service Reviews with key suppliers
• Present executive briefs and high-level metrics senior management and stakeholders
• Drive process improvement and make recommendations to improve ways of working

• Excellent project management, planning and organizational skills
• Proven individual contributor, willing to take on work and drive results on their own
• Problem solver
• Strong interpersonal, collaboration, influencing skills
• Excellent team player
• Must manage/track self and others, on a number of different tasks at one time
• 7+ years experience with negotiation and/or change management
• 5+ years experience in Project Management and/or related areas, using PM skills
• 5+ years experience working with other countries and businesses areas
• 2+ years experience in a supplier/third-party function or equivalent/related experience
• Ability to build presentations and present complex and sensitive issues to management
• Excellent communication skills in English, both written and oral – with ability to sell upwards to senior management
• Desire to learn, tackle new challenges as they arise, and grow the role - no day will be the same
• Bachelor's degree/University degree or equivalent experience
• Masters preferred
• Excellent Written and Spoken English
• Additional languages a plus

Additional languages a plus