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We seek an experienced and dynamic leader to oversee our Pan India Employee Transport Services, spread across Chennai, Bangalore, Mumbai, Pune and Gurgaon. This role demands strategic oversight of transport operations, vendor partnerships, compliance, safety, and cost optimization. The ideal candidate should be energetic, forward-thinking, stakeholder-centric, who needs to drive innovation, ensure service excellence, and uphold our commitment to employee well-being. As a senior resource, the candidate will also oversee operations of all BTSS product for the location, ensuring efficiency, compliance and seamless delivery.
Job Responsibility:
Develop, Integrate and execute transport strategies aligned with organizational goals
Analyze regional needs and design scalable solutions
Stay ahead of industry trends and regulatory changes
Manage daily operations, ensuring adherence to schedules, safety, and service quality
Resolve escalations promptly and implement preventive measures
Design & Implement Strategy to Achieve Carbon Net Zero per Citi’s Commitment
Monitor contracts, SLAs, and pricing with transport vendors
Conduct regular audits and performance reviews
Collaborate with Business, CSIS (Security), HR, RES (Facilities Management), and regional teams on many of the initiatives relating to Transport operations
Management of Senior Stakeholder Relationships (Country Management, Senior Citi Leadership, Human Resources)
Ensure adherence to transport, labour, and environmental regulations
Lead safety initiatives, including driver training and incident investigations
Assessment & Management of Continuity of Business Transportation Requirements (in conjunction with CSIS, and in-country crisis team)
Leverage technology for route optimization, real-time tracking, and analytics
Lead and mentor team members across India, fostering a culture of accountability and safety
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Requirements:
Strong skills in accounting, finance, project management and strategic planning
Excellent communication, interpersonal and problem-solving abilities
Demonstrate influencing skills, with multiple stakeholders and teams
Exceptional relationship building skills and experience in partnering with senior managers to accomplish organizational goals
Analytical and time management skills with the ability to work under time constraints and adapt to change
Strong financial acumen and negotiation skills
Organized, motivated, pro-active, with perseverance, able to articulate and action against the plan
Work independently with the ability to deliver against targets
Prior experience in leading teams
Experience in fleet and vendor management, project management and strategic planning
Operational Management & Control
Stakeholder Management
Risk & Controls Acumen
Bachelor’s degree
Experience: 12+ years in transport/logistics, with 5+ years in leadership roles
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