Welcome Coordinator, CVS Health

Welcome Coordinator

CVS Health

Location:

United States, Longview

Category:

Customer Service

Contract Type:

Employment contract

Salary:

17.00 - 25.65 USD / Hour

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Job Description:

Oak Street Health takes a team-based approach to providing outstanding patient care. Our Service Team builds individual relationships with our patients and ensure they are happy with their experience. The Service Team is responsible for delivering excellent, high-touch assistance to our patients everyday. Welcome Coordinators are an integral part of Oak Street Health. You will be the first impression we make on our patients. You will efficiently juggle many tasks: ownership of our Welcome and Community Areas, management of inbound and outbound phone calls, as well as managing patient referrals and medical records. We also expect you to be highly flexible, covering when needed in other local locations.

Job Responsibility:

Welcoming patients and conducting check-in with required forms
Collect co-pays
Updating patient information and making changes in electronic medical record platform
Scheduling appointments within electronic medical records platform
Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
Managing patient referrals by scheduling those appointments and completing authorizations
Requesting medical records, routing documents to clinical staff for review, and uploading documents into electronic medical record platform
Assisting new patients with paperwork
Assisting with community room events
Other duties as assigned

Requirements:

A flexible and positive attitude
A welcoming and nurturing attitude toward our patient population of older adults
Strong computer skills and basic knowledge of Microsoft Excel
Experience in customer service setting
Professional phone etiquette
High level of integrity
Proficient PC skills
College degree preferred, some college required
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization

Nice to have:

Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:

March 29, 2025

Expiration:

September 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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